Technical support
The Anschütz Group supports our customers with a superior customer service throughout the entire life cycle of their ships. Our skilled, experienced global service team takes care of technical support and consultancy, service coordination, repair, updates and upgrades, up to a refit of our navigation and bridge systems.
We reliably ensure service support at the highest level of quality. Maker's know-how, original parts, fast response times and flexibility regarding customer requirements characterise the Anschütz Group's service.
Phone: +49 (0)431 3019 96440
Mail: service(at)anschuetz.com
Singapore and Asia
Phone: +65 8298 8844
Mail: singapore.service(at)anschuetz.com
Panama, Central and South America, The Caribbean
Phone: +507 66 72 76 76
Mail: panama.service(at)anschuetz.com
Phone: +86 21 6876 9906
The experts from the Anschütz Group and our worldwide service partners provide our customers with fast, competent 24/7/365 service support to ensure reliable, safe and trouble-free operation.
Take advantage of our dedicated customer support team:
- Competent consultancy and support specialised on navigation systems
- Global service organisation with 24/7/365 service coordination
- High transparency and reduced admin workload ashore
- Trained technicians backed with maker's support for highest first-time-fix rates
- Remote service option enables even better, faster and cheaper diagnosis and repair
- Original parts for durability and reliable, trouble-free operation
According to international regulations, the navigation and radio equipment onboard each vessel must be tested and approved on a regular basis. Our international companies Anschuetz Panama Srl and Anschuetz Singapore Pte Ltd. have been certified by various notified bodies to coordinate and carry out surveys for equipment onboard, such as surveys for navigational equipment, radio surveys as well as Installation Performance Tests (IPT) and Annual Performance Tests (APTs) of Voyage Data Recorders (VDRs).
Anschütz Panama is approved by ABS, Bureau Veritas, Loyd’s Register, DNV, ClassNK & RINA for radio surveys and VDR APTs.
Please contact us at panama.service(at)anschuetz.com
Anschuetz Singapore can offer annual radio surveys and is authorised for Danelec VDR IPT/APTs.
Please contact us at singapore.service(at)anschuetz.com
