Anschütz strengthens customer service in the Americas

Anschuetz Panama enhances service coordination and support for ships in North and South America

As part of the global Anschütz Group, Anschuetz Panama SrL has earned an international reputation for superior technical services and a well-managed stock of spare parts among ships travelling the Panama Canal, Central America and the Caribbean.

Anschütz is now leveraging this experience and expertise to turn Anschuetz Panama into the leading maritime service provider for the whole Americas. As the new service centre of excellence, Anschuetz Panama will become the first point of contact for spare parts, maintenance, repair or other services for customers in North, Central and South America.

"Our daily motivation is to achieve the highest satisfaction of our customers by delivering an unparalleled service quality", said Ioannis Papaefthymiou, Managing Director of Anschuetz Panama. "We are delighted that the new service organisation will give us the opportunity to take maritime customer service in the Americas to a new level."

Customers benefit from highly skilled and experienced service technicians and coordinators who have the detailed product knowledge of a manufacturer as well as a direct insight into the product and service history within the Anschütz Group at all times. Where appropriate, Anschuetz Panama will also coordinate service cases with a continuously trained network of local service centres throughout the Americas.

With the strengthening of its service and support infrastructure in the Americas, Anschütz is following its strategy of creating proximity to customers all over the world as a globally positioned company and providing the fleet with the best possible technical support and spare part availability worldwide.

Anschuetz Panama (formerly Raytheon Anschütz Panama SrL) was founded ten years ago as the successor to the long-established High Seas Support Panama. The knowledge and experience of its employees have made the company a leading provider of maritime services. Beyond Anschütz's standard products, Anschuetz Panama has acquired outstanding technical knowledge of products from manufacturers such as Cobham, Wärtsilä, Thrane, Consilium, Danelec, Skipper, Trelleborg, Rutter, Terma, or Caim, and has also conducted radio surveys and annual performance tests over the years. Anschuetz Panama is certified under ISO 9001:2015 Quality Management System and approved by ABS, Bureau Veritas, Loyd’s Register, DNV, ClassNK & RINA for radio surveys and VDR APTs.

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