After_sales_services
After_sales_services
After sales services

Naval after-sales services and refit

Trusted in-service support through life

Our customers benefit from our decades of experience in providing flexible in-service support tailored to the customer’s logistical requirements. Our approach ensures the customer’s requirements for training, spares, repairs, maintenance, in-service operational defect rectification, logistics documentation, upgrades and new technology insertion are met.

Anschütz has an international reputation as one of the world’s largest and most reliable marine in-service providers. We support naval customers through our own senior field service engineers or certified local partners who are trained in dealing with military and security-sensitive equipment and systems. 

Key
Benefits

nvl_navies
Navies

Fleet readiness
 

  • Holistic, proactive customer support, reducing admin workload
  • High level of uptime and operational capability
  • Ongoing training programme consisting of classroom and hands-on education
  • Good mix of spares and repairs
  • Predictable costs
nvl_shipyards_integrators
Shipyards and integrators

Reliable project execution 
 

  • Low customer risk solutions supported by expert and dedicated project teams
  • Support until handover to the customer
  • Tailored warranty and support spares packages
Integrated logistics support and In-Service Support (ISS)

The long lifetime of a naval vessel requires systems to maintain performance with a minimal down time and the ability to adapt to emergent operational requirements. Anschütz’s support to naval customers range from a simple, need-based, commercial approach to tailored ISS packages with local support offices manned 24/7. 

Our integrated logistics support solutions mirror our customers’ requirements to ensure the best availability of their fleet.

Comprehensive ISS packages ensure maximum mission readiness throughout the lifetime of the vessels. ISS packages are customised solutions that cover performance-related payments to ensure maximum system availability at predictable, low costs. Key factors are maintenance and repair, spare parts management and the handling of obsolescence, regular software updates as well as customer-specific updates or upgrades, suitable training and documentation updates.

Refit solutions

Anschütz has many years of experience in providing navigation and mission systems for refits on in-service vessels.

We understand that refits enable enhancements of operational capabilities, rectify obsolescence, maintain legislation compliance and extend the life of the vessel. Anschütz’s sensor-agnostic, space- and weight-saving refit solutions allow existing infrastructure to be integrated, thereby reducing cost and effort throughout the process. Whether it’s about fleet commonality, the insertion of new technology, the replacement of aging or obsolete technology, or maintaining capability, Anschütz’s refit solutions can be tailored to meet customer’s year budgets.

Our refit capability includes the integration of our own and/or of customer-preferred third-party products and software. Our solutions entail an initial consultation to achieve the optimal solution, design and build, test, verification, validation and in-service support. Furthermore, we provide solutions for shore-based integration facilities.